Character, Courage and Rooting Out a Toxic Culture

What can the “Win at all Costs” cultures at Wells Fargo and Uber teach us about dangers to watch for in performance-based cultures?

Michael Berthelot, Director of Fresh Del Monte Produce Company, and adjunct Professor at UCSD for the Rady School of Management had two of his current grad students dive into the timelines during the falls from grace of Wells Fargo and Uber. In this podcast, Michael identifies warning signs and the ways to discover what’s really happening when upper management doesn’t want you to know!

Listen in as Berthelot discusses ways to get to the truth, including:

  • Walk around company halls, lunchroom, manufacturing plants and look for;
    • How does the staff treat each other?
    • Do they look proud to work here?
    • Do they look you in the eye or avert their eyes?
  • Ask follow-up questions
    • What’s the story behind that situation?
    • How has it been resolved?
  • Get clipping services to monitor what’s being said online
    • What are news articles or unbiased third-party publications posting about the company and are discussing problem areas?

Listen to the recording below to hear more actions that Board Members and Leaders can take to be sure they are getting the unedited reality of what’s happening in their companies.

To find out more about Michael Berthelot, visit

To learn about important and critical board member issues visit us at

Listening time: 23 min 49 sec.



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